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agency workers

Everyone at work has some basic rights. Thanks to union campaigning, agency workers have gained the right to receive the same treatment as permanent staff carrying out the same work since October 2011. This section tells you about the new rights set out in the Agency Worker Regulations 2010 and about other important rights for agency workers.

  • I work through an agency. Am I an employee or a worker?  more...
  • Are agency workers entitled to the minimum wage?  more...
  • What rights do agency workers have on working time?  more...
  • Do agency workers get paid holiday?  more...
  • Who is responsible for my safety as an agency worker?  more...
  • Are agency workers protected from discrimination?  more...
  • Can agency workers join trade unions?  more...
  • Am I entitled to know my full terms and conditions for agency work?  more...
  • Iím an agency worker. Do I get paid maternity leave?  more...
  • Are agency workers entitled to sick pay?  more...
  • Can my agency refuse to pay me if they donít get paid by the company Iím placed with?  more...
  • Can my agency charge the hirer a Ďtemp to permí fee if I take a job there after a placement?  more...
  • Can my agency charge a fee to find me work?  more...
  • Should an employer offer me a permanent job if I've been placed with them for a long time?  more...
  • What are my rights when I start temping though an agency? Am I entitled to confirmation of terms and conditions?  more...
  • I am looking for work in the entertainment / modelling sectors Ė can I be charged a fee by my agency?  more...
  • What are the Agency Workers Regulations and what new rights do they give me?  more...
  • I am employed by my agency. Am I entitled to the new equal treatment rights on pay, holidays and working time?  more...
  • I suspect that my assignments are being manipulated to avoid me meeting the 12 week qualifying period for equal treatment. Is there anything I can do?  more...
  • As an agency worker am I entitled to the same bonus payments as directly employed staff?  more...
  • Do periods of sick leave count towards the 12 weeks needed for agency workers to qualify for equal treatment?  more...
  • I think that my agency / hirer are denying me equal treatment under the Agency Worker Regulations. What can I do?  more...

further information

If your agency is treating you badly, and you think it may be breaking the law, you can report it to the Employment Agency Standards Inspectorate, the government office that regulates agencies. You can seek advice about your rights as an agency worker and make a complaint about an agency through the Pay and Work Rights Helpline on 0800 917 2368.

If you are concerned that you are being denied your rights to equal treatment under the Agency Worker Regulations that came into force on October 1 2011, you should speak to your union, or an advice agency if you are not a member, to see whether you have grounds to make a complaint to an employment tribunal.

The GOV.UK website has information and advice for agency workers.

Agency workers have rights too: Know your rights leaflet

workSMART Know Your Rights

Download our Know Your Rights leaflet "Agency workers have rights too!" (PDF).