When am I most at risk?

When you:

• handle money
• provide care to people who are ill, on medication, in a panic, or afraid of what might happen to them, especially in the NHS and emergency services
• relate to people who have a great deal of anger or feelings of failure
• face friends and family of patients, clients or students who are anxious, angry, afraid, or who feel they can't cope with a large 'bureaucracy', such as a hospital or school, from which they are seeking help
• enforce rules or regulations, eg benefit officers, council inspectors
• provide an essential service or benefit, or have the power to withdraw it
• deal with people who are intoxicated or under the influence of drugs
• in situations where you represent authority.