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When am I most at risk?

When you:

  • handle money
  • provide care to people who are ill, on medication, in a panic, or afraid of what might happen to them, especially in the NHS and emergency services
  • relate to people who have a great deal of anger or feelings of failure
  • face friends and family of patients, clients or students who are anxious, angry, afraid, or who feel they can't cope with a large 'bureaucracy', such as a hospital or school, from which they are seeking help
  • enforce rules or regulations, eg benefit officers, council inspectors
  • provide an essential service or benefit, or have the power to withdraw it
  • deal with people who are intoxicated or under the influence of drugs
  • in situations where you represent authority.