What should my employer do about voice care?

Employers have a general duty under the Health and Safety at Work Act to provide you with a safe system of work, and to assess any risks faced by their staff. Preventing injury to your voice is part of this duty.

• The human voice is one of the most important tools in a call centre, and it is one of the most fragile. A lot of attention is rightly directed at adjusting your display screen equipment and chair. But arguably the most important asset to look after is your voice.