What is the downside of working at home?

The Telephone Helplines Association, (helplines.community.officelive.com) which represents many charity helplines, highlights these disadvantages of working alone at home:

• Handling angry or abusive calls can be hard. In an office, there are other people to support you.
• There is less chance to share experience and learn about your job from others at work.
• It is more difficult to develop new relationships, and to discuss work experiences.