What if my job is making me feel stressed out?

Call centre workers experience stress in a variety of ways, ranging from emotional exhaustion, anxiety, depression and worry, to feeling burnt out, lacking enthusiasm and high dissatisfaction. Saying 'I feel stressed' can cover all these conditions.

• Stress levels tend to be lower in call centres where workers enjoy higher variety of tasks, greater control over their work, more challenging work, and work together in a team in which they play an active part.