A new HSE website gives information and advice about work-related violence: www.hse.gov.uk/violence
Violence at work, available at www.hse.gov.uk/pubns/indg69.pdf
Usdaw’s ‘Freedom from fear’ campaign. For information see: www.usdaw.org.uk/campaigns/freedom_from_fear
The Suzy Lamplugh Trust is the leading charity for personal safety. Website: www.suzylamplugh.org tel: 020 7091 0014
Victim Support, the national charity providing support to victims of crime, is contactable through a network of local schemes. They can be contacted via your local police station, or tel: 020 7735 9166 (England and Wales), tel: 0131 668 4486 (Scotland). Victim supportline, tel: 0845 303090.
books:
Working Alone: A health and safety guide, and Violence at Work: A guide to risk prevention, 2000, UNISON health and safety unit, 1 Mabledon Place, London WC1H 9AJ, tel: 020 7388 2366, price on request.
Health and safety and home care staff, The GMB Guide for NHS Workers and Health and safety for school support staff, GMB health and safety unit, tel: 020 8947 3131, free.
Getting to grips with workplace violence: a snapshot survey, 2001, Health Service Report, 29, IRS, tel: 020 7354 6761, price £12 (single copy).
Personal Security Guidelines, 2000, National Association of Estate Agents, tel: 01926 496800.
Useful HSE publications include: Preventing violence to retail staff, (ref. HS(G)133), price £6.95, Prevention of violence to staff in banks and building societies (ref. HS(G)100), price £6.50, and Work-related violence: managing the risks in smaller businesses, (ref.HS(G)229), price £9.50, available from HSE Books, tel: 01787 881165.
Managing traumatic stress in the workplace, 2000, Noreen Tehrani, Employee Health Bulletin, 17, October 2000, IRS, tel: 020 7354 6761, price £12 (single copy).