Can I get ear infections from my headset?

Yes. Call handlers wear a headset all day, every day. Your employer must ensure that it is fully adjustable, cleaned and checked regularly, repaired immediately, if necessary, and not shared. The HSE's Advice regarding call centre working practices points out: 'There is an increased risk of ear irritation and infection because headsets are worn so intensively.'

Pooling headsets should be avoided, as it leads to the risk of cross-infection.