Congratulations! You’ve been such a success in your job that you’ve been bumped up the career ladder to a management role. But once the celebrations are over you’d better brace yourself, because you’re moving into a whole new world of challenges. The odds are that you’ve been offered little or no formal preparation for your new post, but even if you’ve been on a training course you’ll find that a classroom is one thing, and the task of managing real, live human beings in all their complexity is another bag of surprises altogether.
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